Study Group money back offer for online students

Study Group money back offer for online students

Study Group has announced that it will be providing its new online students with a 21-day money back satisfaction offer.

Study Group announced that its international students can request a full refund if they are not satisfied with their online learning experience.

The announcement shared that the money back offer is intended to demonstrate the confidence that Study Group has in the services it offers.

Through this, Study Group says it hopes that international students will be encouraged to enrol in its providers’ online courses, which are due to start later this year for 2020-21.

Dissatisfied Study Group online students will receive full money back

The offer is available to international students who are starting one of Study Group’s online programmes, based across its International Study Centres and Bellerbys Colleges.

The money back offer enables any dissatisfied students to either defer their place or withdraw from the programme entirely, without incurring any costs and receiving a full refund of their tuition fees.

Study Group also announced an amended visa refund policy

Alongside this satisfaction-based refund policy, Study Group have also announced an amended visa refund policy, in order to mitigate the financial risk that prospective students face should they be refused a visa (as a result of the move to online teaching).

The policy states that Study Group will refund the deposit or tuition fees of any international students who are unable to obtain a visa when normal teaching resumes, less £235/€235 administration fees and contingent upon the students meeting a minimum 80% attendance threshold.

Emma Lancaster, CEO of Study Group, has expressed her confidence in the quality of the education services that Study Group provides, as well as her hopes that these new policies will act to reassure prospective international students. 

“Our early feedback shows strong satisfaction with the teaching and support we are providing even at this difficult moment, however we also want to reassure any students who may have reservations that they can begin their studies without risk.

“Having listened carefully to the concerns of international students at this very challenging time, we believe that this 21-day money back satisfaction offer along with the visa refund will provide the necessary assurances to international students hoping to start their academic journey in the UK this year.”

Recently, Sara Bakhtiari, Co-Principal of Study Group’s Bellerbys College Brighton, wrote in Global Education Times about how education institutions can meet the duty of care to international students during the COVID-19 pandemic.

Pic: Colin Watts

Josephine Walbank - Reporter, Global Education Times (GET News)

Josephine Walbank is a reporter for Global Education Times (GET News) with a focus on education in the UK, Asia-Pacific, and Americas, and student experience and lifestyle news.

Josephine is an experienced journalist who previously served as the Editor-in-Chief of The Falmouth Anchor. She is also the former Deputy Editor of Voices, the Falmouth & Exeter Students’ Union’s publication, and has written for various food and lifestyle publications.

You can reach her at

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